Refund policy

Refund Policy

Due to the custom nature of our products and services, all sales are final on the following:

• Completed design services
• Backdrops and banners
• Printed items
• Digital downloads
• Rush fees

Rush fees are non-refundable under all circumstances.

For custom favor orders, a refund may be requested only if the "Need By" date provided at the time of ordering is 14 or more business days away.

If your custom designs have already been completed and approved, a $40 design fee will be deducted from the approved refund amount.

Once printing or assembly has begun, refunds cannot be issued. However, at our discretion, the eligible amount may be applied as a credit toward a future order.

Missing or Damaged Items

We take great care in preparing, assembling, and packaging every order. If you receive an order with missing items or items that were damaged during the assembly process, please contact us within 24 hours of delivery so we can review the issue and work toward a fair resolution.

Please note that we are not responsible for damage caused by the shipping carrier during transit. While carrier-related damage is outside of our control, we take every reasonable precaution to ensure orders are packaged securely, safely, and neatly before shipment.

Any concerns reported outside of the 24-hour notification period may not be eligible for a replacement, credit, or other resolution.